KITCHENTANDEM

PRIVACY NOTICE

This Privacy Notice describes how we collect and process your personal information through KitchenTandem websites, devices, products, services, online stores, and applications that reference this Privacy Notice (together "KitchenTandem Services").

Last Updated On : March 13th, 2021

About KitchenTandem

1. Responsible Body

F & B MARKETPLACE LIMITED (dba KitchenTandem), a company incorporated under the Companies Act 2014 in Ireland with Company No.687792 and whose registered office is at Suite 23, The Cubes Offices, Beacon South Quarter, Sandyford, Dublin 18, Ireland ("KitchenTandem") are data controllers of personal information collected and processed through KitchenTandem Services.

2. Contact for Data Protection Questions

If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data or the revocation of your consent, please contact our data protection officer at data@kitchentandem.com or by mail:

KitchenTandem Data Protection
F&B Marketplace Limited
Suite 23, The Cubes Offices,
Beacon South Quarter, Sandyford,
Dublin 18, Ireland

3. What Personal Information KitchenTandem Collects

Any personal information collected via our website is in order to provide and continually improve our products and services.

The types of personal information we collected are:

  • Information provide by you: we receive and store any information you provide in relation to certain KitchenTandem Services. You can choose not to provide certain information but that could restrict access to some KitchenTandem Services.
  • Automatic information: we automatically collect and store certain types of information about your use of KitchenTandem Services, such as information about your use, including your interaction with content and services available through KitchenTandem Services. Like most websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses KitchenTandem Services and other content served by or on behalf of KitchenTandem Europe on other websites.

4. For What Purposes Does KitchenTandem Europe Process Your Personal Information?

We process your personal information to operate, provide, and improve the KitchenTandem Services we offer our customers. These purposes include:

  • Order and delivery of products and services. We collect information needed to take and orders, deliver orders to suppliers, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve KitchenTandem Services. We use your information to provide functionality, analyse performance, fixerrors,and improve the KitchenTandem Services.
  • Recommendations and customisation. We use your information to recommend features, products, and services that mightbe of interest to you,identify your preferences, and enhance your experience with KitchenTandemServices.
  • Comply with legal obligations.In certain cases, we collect and use your personal information to comply withlaws. For instance,we collect from Suppliers information regarding place of establishment and bankaccountinformation for identity verification and other purposes.
  • Communicate with you. We use your information to communicate with you in relation to KitchenTandem Services via different channels (e.g., by phone, email, chat).
  • Promotions. We may use your personal information to display interest-based promotions for products, and services that you may be interested in. We do not use or share information with any third-party advertisers all offers are from KitchenTandem verified suppliers only.
  • Why we seek consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

5. Cookies and Other Identifiers

We use cookies and similar tools to enhance your experience, provide our services, understand how customers use our services so we can make improvements. To enable our systems to recognise your browser or device and to provide KitchenTandem Services to you, we use cookies.

6. We do not Share Your Personal Information

Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. KitchenTandem shares customers' personal information only as described below and with F & B Marketplace Limited, and the subsidiaries that F & B Marketplace Limited controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Transactions involving third parties: We make available to you services, products, applications, or skills provided by third parties for use on or through KitchenTandem Services. For example, you can order products from third party Suppliers through our platform. You can tell when a third party is involved in your transactions and we share customer personal information related to those transactions with that third party.
  • Third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analysing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
  • Protection of KitchenTandem and others: We release account and other personal information when required to do so to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of KitchenTandem our users or others.
  • Business Transactions: KitchenTandem may disclose personal information, subject to confidentiality restrictions, as part of a contemplated or actual corporate transaction, financing, or sale of the assets of a relevant business unit.

7. Data Security

  • We use cookies and similar tools to enhance your experience, provide our services, understand how customers use our services so we can make improvements. To enable our systems to recognise your browser or device and to provide KitchenTandem Services to you, we use cookies.
  • We use cookies and similar tools to enhance your experience, provide our services, understand how customers use our services so we can make improvements. To enable our systems to recognise your browser or device and to provide KitchenTandem Services to you, we use cookies.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may ask you to verify your identity before we disclose personal information to you.

8. What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, user setting and purchase history in the "My Account" section of the website.

9. Reporting Infractions

If you have any questions or feel that we have not met the standards outlined in this Privacy Policy please contact dataprotection@kitchentandem.com . We will process any request in line with applicable local laws. You additionally have the right to lodge a complaint about how we process your personal information with the supervisor authority in your country.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact Customer Service or, to submit a data subject access request, go here .

10. How Long Do KitchenTandem Keep Personal Information?

We keep your personal information to enable your continued use of KitchenTandem Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.

11. EU General Data Protection Regulation - Legal Basis

The EU GDPR requires a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

  • Performance of a contract when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products and services, and process payments.
  • Our legitimate business interests and the interests of our customers when we improve KitchenTandem services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others.
  • Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
  • Compliance with a legal obligation when we use your personal information to comply with laws. For instance, we collect seller place of establishment and bank account information for identity verification purposes.
  • These and other legal bases depending on the purpose for which we use personal information.

12. Contacts, Notices & Revisions

If you have any concern about privacy at KitchenTandem, please contact us with a detailed description of an issue and we will try to resolve the it for you. Our business changes constantly and our Privacy Notice will change also. Please check our Privacy Statement frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

13. Examples of Information Collected

Information You Give Us When You Use KitchenTandem Services

You provide information to us when you:

  • search for supplier articles;
  • place an order with a supplier through KitchenTandem;
  • provide information in My Account or My Profile;
  • configure your settings on, provide data access permissions for, or interact with an KitchenTandem service;
  • provide information in your Supplier Account that allows you to develop or offer goods, or services to KitchenTandem Buyers Account holders;
  • communicate with us by phone, e-mail, or otherwise;
  • complete a questionnaire, a support ticket
  • compile Shopping Lists or Favourites.
  • Participate in community features, provide and rate Customer Reviews;
  • employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as: your name; address and phone number; payment information; your age; your location information; your IP address; personal description and photograph in My Profile; images and video collected or stored in connection with KitchenTandem Services, information and documents regarding identity and standing; corporate and financial information; VAT numbers; and device log files and configurations.

Automatic Information

Examples of the information we may collect and analyse include:

  • the Internet protocol (IP) address used to connect your computer to the Internet;
  • login; e-mail address; password (encrypted at all times);
  • the location of your device or computer;
  • KitchenTandem Service metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files (e.g., file name, dates, times and location of your images));
  • version and time zone settings;
  • purchase and content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers;
  • response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse- overs),
  • phone numbers used to call our customer service number; and

We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.

Information from Other Sources

Examples of information we receive from other sources include:

  • updated delivery and address information from our Suppliers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;

Information You Can Access

Examples of information you can access through KitchenTandem Services include:

  • status of recent orders (including subscriptions);
  • your complete order history;
  • personally identifiable information (including name, e-mail, password and communications);
  • payment settings (including bank account information)
  • e-mail notification settings (including Product Availability Alerts, Deliveries and newsletters);
  • shopping lists;
  • Your Profile (including your product Reviews, Recommendations, Reminders and personal profile).
  • If you are a Supplier, you can access your account and other information, and adjust your communications preferences, by updating your account.